Mrs. Chiles is president and owner of Chiles Healthcare Consulting, LLC. She is a registered nurse who graduated from Richmond Memorial Hospital School of Nursing. Her nursing experience is both extensive and varied; she was certified as a rehabilitation nurse from 1987-1997. She was instrumental in implementing the comprehensive rehabilitation program at Sheltering Arms Rehabilitation Hospital. She was employed for eight years with the Department of Medical Assistance Service where she first worked as an utilization analyst for nursing homes and rehabilitation programs. She later became Manager of the Long Term Care Section where she was responsible for oversight of the nursing home program, rehabilitation, ICF/MRs, home health, hospice and durable medical equipment. She was one of the co-authors and founders of the Virginia Medicaid Specialized Care Program. In 1995, she formed her own company and is now serving as a long term care consultant for nursing facilities and adult care residences. She works collaboratively with facility staff to implement systems that will enhance compliance with regulatory requirements and improve the facility's overall efficiency, effectiveness, resdient care, and value.

Mrs. Chiles has actively participated in many task forces toward the goal of enhancing services and accessibility for the elderly and disabled. She was an integral part of the Beyer Commission on the Coordination of the Delivery of Services to Facilitate the Self-Sufficiency and Support of Persons with Physical and Sensory Disabilities and helped create the Department of Rehabilitative Services' Long Term Care Case Management Program and the Consumer Service Fund. In addition she worked with the Department of Social Services in the revision of the regulations for adult care residences and in development of a training curriculum and manual for direct care staff.